The German version (AGB) is legally binding; this translation is for convenience.
1. Scope and role of HOFARO
HOFARO ([company], "platform") operates an online marketplace where agricultural producers ("farms") offer food. HOFARO only brokers the contract. Purchase contracts are concluded exclusively between buyer and the respective farm. The farm's own conditions shown on its page apply in addition.
2. Registration
Buyers may order as guest or with an account. Farms need a producer account; activation follows a review (company name, address, tax number/VAT ID, certificates where applicable). HOFARO may refuse or revoke activation without stating reasons.
3. Offers, orders, contract
Product listings are invitations to make an offer. By clicking "Place binding order" the buyer submits a binding offer to the farm. The contract is concluded when the farm confirms the order (status "Confirmed"). Receipt confirmation is not yet acceptance.
4. Prices, payment
All prices are final prices including statutory VAT. Base prices are shown for goods sold by weight/volume. Payment is cash on pickup/delivery or by bank transfer to the farm; further payment methods may be offered.
5. Pickup, delivery, shipping
Pickup at the farm or at a pickup location named by the farm (farm shop, market stall, pickup station) during the stated hours; the order number must be shown. Delivery by the farm only within the stated radius, possibly with a minimum order and delivery fee. Parcel shipping via the carrier offered by the farm (e.g. DHL, DPD, Hermes, GLS); shipping costs are shown before ordering. Risk passes to consumers on handover. Goods requiring refrigeration are shipped only if the farm explicitly offers this. Perishable goods must be checked immediately on receipt.
5a. Complaints, warranty
Statutory warranty rights against the farm apply to spoiled, damaged, missing or wrong goods. Please report defects via "Report a problem" in the order within 48 hours of receipt (perishables). The farm decides on refund, replacement or rejection and informs you by email. Refunds are made via the payment method of the order or by bank transfer.
5b. Customer account
You are responsible for keeping your password confidential. You can delete your account at any time under "My account"; order data is anonymised and kept only for statutory retention periods. Duplicate or fake accounts, abusive orders or reviews may be blocked.
6. Right of withdrawal
Consumers generally have a right of withdrawal (see withdrawal policy). It does not apply to goods that spoil quickly or whose expiry date would quickly pass (§ 312g para. 2 no. 2 BGB), nor to sealed goods unsuitable for return for health or hygiene reasons once unsealed.
7. Obligations of farms
Farms are solely responsible for food safety, labelling (FIC regulation), price indication, taxes and invoicing. "Organic"/"Bio" may only be used with valid certification under Regulation (EU) 2018/848; the control body number must be stated. Other seals (Demeter, Bioland, Naturland, Halal etc.) only with valid proof.
8. Fees
Use is free for buyers. Fees published under "Terms for producers" apply to farms (commission per order and/or monthly plans).
9. Reviews
Reviews may only be given after an actual order and must be factual. HOFARO may remove unlawful content.
10. Liability
HOFARO is not liable for goods offered by farms or their descriptions. Otherwise HOFARO is liable only for intent, gross negligence and breach of essential contractual duties, limited to foreseeable damage.
11. Final provisions
German law applies. For businesses the place of jurisdiction is HOFARO's seat. Should individual provisions be invalid, the rest of the contract remains in force.
12. Notifications
You receive order and status messages by email, optionally by SMS if selected at checkout. Farms receive orders by email and optionally via Telegram/SMS.
Version: October 2026